Booking & Cancellations Policy
HOLISTIC TREATMENTS
Appointments are confirmed only once a 50% non-refundable booking fee has been received. This fee secures the allocated appointment time and will be deducted from the total session fee, with the remaining balance payable on the day of the appointment.
Clients must provide a minimum of 48 hours’ notice to cancel or reschedule an appointment. Cancellations or requests to reschedule made within 48 hours of the appointment time will result in the loss of the booking fee.
If a client arrives more than 15 minutes late, the appointment may need to be rescheduled due to time constraints. In such circumstances, the appointment will be treated as a late cancellation and the standard cancellation policy will apply.
Appointments are reserved specifically for each client. Requests to change or shorten a booked service with less than 48 hours’ notice may not be eligible for refunds or price adjustments, and the full session fee may still apply.
Repeated missed appointments, late cancellations, or no-shows may result in future appointments requiring full payment in advance, which will be non-refundable and non-transferable.
By booking an appointment, clients acknowledge and agree to the terms of this policy.
Illness clause
If you are unwell or experiencing contagious illness, please contact me as soon as possible to rearrange your appointment.
Emergencies clause
Genuine emergencies will always be considered at my discretion.
HYPNOTHERAPY
Thank you for choosing Solution Focused Hypnotherapy. My aim is to provide a professional, supportive, and respectful service to every client. To ensure appointments run smoothly and fairly, the following policy applies to all bookings.
1. Booking Appointments
• All sessions must be booked in advance via phone, email, or the online booking system.
• Your appointment time is reserved exclusively for you.
• A deposit or full payment may be required at the time of booking to secure your appointment.
2. Payment
• Payment for sessions is due before or at the start of each appointment, unless otherwise agreed.
• Accepted payment methods will be confirmed at the time of booking.
• Pre-paid sessions or programmes must be used within the agreed timeframe.
3. Cancellation & Rescheduling
If you need to cancel or change your appointment:
• Please provide at least 48 hours’ notice.
• Appointments cancelled with more than 48 hours’ notice can be rescheduled without charge.
• Cancellations made within 48 hours of the appointment may result in the full session fee being charged or the deposit being retained.
This policy allows the appointment time to be offered to another client who may be waiting.
4. Missed Appointments (No-Shows)
• If you do not attend your appointment and no notice is given, the full session fee will be charged.
• Future bookings may require payment in advance.
5. Late Arrivals
• If you arrive late, the session will still finish at the scheduled time.
• The full session fee remains payable as the time has been reserved for you.
6. Professional Standards & Client Welfare
As a hypnotherapist working in accordance with ethical practice standards:
• All client information is treated as confidential.
• Hypnotherapy is a collaborative process, and regular attendance supports the best outcomes.
• Clients are encouraged to ask questions and provide feedback at any time.
7. Exceptional Circumstances
I understand that genuine emergencies can arise. In such situations, cancellation fees may be waived at my discretion.
Contact
If you need to cancel or reschedule your appointment, please contact:
Katie Yarham (Katie Yarham Balance: Holistic Therapies & Hypnotherapy)
Phone: 07886882516
Email: katieyarhambalance@gmail.com